The questions people ask
before they trust us.

Book a pickup online. We bring the bags, boxes or wallets your order needs, QR-tag and photograph each one, and add them to your digital inventory. Consumer Bag/Box pickups run on scheduled zone-days; business Wallet pickups are booked to a slot.

The box itself isn't sealed inside an airtight container. It gets three-layer protection instead: bubble wrap, a corrugated box, finished with tamper-evident seal tape on the outside. Sealed wallets, by contrast, are stored in airtight plastic containers, and Vault wallets go into secure lockers.

Each plan has its own allowed list (see Services): Bag for soft goods & clothes, Box for personal items, and Wallet for business files & documents — with a Vault level for confidential or sensitive ones. Across every plan we never accept cash, gold, jewellery, original property or title documents, hazardous or perishable goods, illegal items, weapons, or living things. Anything a stranger could misuse — a title deed, a share certificate — is best kept as a certified copy with us, with the original safe elsewhere.

No — and that's by design. Our security is strong (biometric access, CCTV, tamper-evident seals, weekly photo logs), but we still don't encourage storing what fraudsters actively target: gold, cash, or original property and title documents. In the wrong hands those are exactly what's used to defraud you, so we simply don't take them. Bylox is built for things that are important to you but valueless to a stranger — your books, records, files, keepsakes, and business archives.

We don't hold a third-party insurance policy. Instead we guarantee compensation directly, no claims process. If a seal is ever found broken without your consent, or an item goes missing due to our error, we pay 10× the monthly charge on any plan — Bag, Box, Wallet, or Vault. For other loss or damage, our liability is capped at the lower of ₹10,000 or your declared value per box, with an optional declared-value upgrade for contents you value more highly. Full terms are in our storage agreement.

We verify you by mobile OTP before pickup and again before any handover back to you. Digitizing a sealed wallet or destroying any stored item needs a second layer of consent: a fixed PIN you set at signup plus a one-time passcode emailed to you for that specific request. Bylox Vault is never opened by us under any circumstances.

Your boxes and wallets are stored in an access-controlled, professionally managed facility with CCTV and biometric entry on every floor, QR chain-of-custody, and trained staff, not a dusty warehouse.

No minimum for Bylox Bag, Box or Wallet. Start with as few as you like, and add more anytime.